Redefine digital customer service
with Simplify360.
Get more done with all that you need to deliver amazing CX.
Make support a delight for agents.
Happy agents + Happy customers = Amazing CX.
One shared inbox, every
time.
Improve agent
productivity,
seamlessly.
Why choose Simplify360 for your business?
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined.
Start delivering modern support & CX. Switch to Simplify360 today.
Talk to our experts and know how Simplify360 can help transform your support and deliver amazing CX. Bring your communication together, automate support and manage online reputation on the go with Simplify360’s digital customer service platform.
Frequently Asked Questions
Digital customer service is the process of providing customer support over digital channels like social media platforms, email, chat, messaging apps and more.
Omnichannel customer experience is integrating all your business touchpoints in one place to provide customers with a unified and consistent experience across all channels.
To improve and deliver a great omnichannel customer experience, you need to integrate all customer communication channels, and ensure consistent messaging, personalized support and a smooth transition between channels. Using an omnichannel customer engagement platform can help you
In today's modern CX landscape, omnichannel customer experience can be a game changer. Businesses that deliver great omnichannel CX have witnessed enhanced customer satisfaction, loyalty and retention rates.